Shipping Information

All orders addressed to PO Box and APO are shipped via USPS (US Postal Service).
All orders addressed to Alaska and Hawaii are shipped either via USPS or UPS per our discretion. (If you prefer one over the other, please note it in the comments box when placing your order or contact us!)

All orders under $100.00 USD addressed to Canada are shipped via USPS (US Postal Service).
All orders over $100.00 USD addressed to Canada are shipped via UPS (United Parcel Service) Ground. (If you prefer USPS, please note it in the comments box when placing your order or contact us!)

All other orders are shipped via UPS (United Parcel Service) Ground.

Orders normally ship out same day from our Los Angeles, CA warehouse. Depending on where your order is being shipped, it should take between 1-5 business days to arrive. If you need faster shipping, please call us.

You may order online for orders shipped within the United States of America and to Canada only. (All shipping charges are calculated automatically by our Shopping Cart). For volume sales outside of the United States, please contact us at 323-846-8686 so that we may help you. For International Orders other than Canada, we only accept payment via Wire Transfer made out in US Dollars.

All orders of stocked items normally ship same day or next business day, depending when you place your order. Delivery time will depend on product availability and shipping time. Express Deliveries are available at an additional cost upon request. We will make every effort to fill your order and ensure arrival as quickly as possible.

Since many of our products are handmade to order, our craftsman may require additional time to produce the quality products that we demand. If a product is on backorder, please expect delay of up to 7 business days. Please allow extra time for delivery during holidays. If there is an unusual delay in filling an order, we will notify you by e-mail.

If an ordered item is back ordered, we will notify you via e-mail and send the full order when the back ordered item arrives. Partial order shipment is available upon request by sending an email to candles@100candles.com , we will not charge additional shipping & handling charges.

Continental United States Ground shipping & handling price is $6.95 for the first pound and $0.50 for each additional pound. Canada shipping & handling cost is $12.95 for the 1st pound and $0.95 for each additional pound.

We ship to the address you specify when you place your order. If you give us the wrong shipping address or if you ask UPS to drop off your package at a different address while your package is in transit, you will be charged whatever UPS charges us, which is usually $15.00 per package.

If you refuse a package, then you might lose your right to return because a Return Authorization is required! At our sole discretion, we may approve your return. If approved, any discounts or Free Shipping that was applied to your order will be removed and you will be charged 15% restocking fee on the new amount of the order. You will also be charged an additional shipping expense for the package to be returned to us.

When a package is shipped internationally, the following customs information applies: The cost of the merchandise you order is stated on the customs documentation for all international packages shipped by 100Candles.com. If your order is a gift, we will mark the package as a "gift" and also state the cost of the order on the customs form. Any customs or import duties are levied only when the order reaches the destination country. 100Candles.com has no control over additional charges for customs clearance and these charges are due by the receiving party. You may want to contact your local customs office to obtain further information about customs policies in your country.

All orders over $150 that are to be shipped to an address other than the billing address requires you to fax a copy of a valid picture ID and a signature. Our system might also request an Order Confirmation form to be filled out and faxed back.